Too many tickets, not enough people
Email, chat, and WhatsApp pile up. Customers wait. Some leave.
One inbox for every channel — AI resolves the routine, your team handles the rest.
7 support channels, one inbox
Most support teams hit the same three problems.
Email, chat, and WhatsApp pile up. Customers wait. Some leave.
They reply, but tickets still land on your team. Often with no context.
Inbox in one tab, store in another, customer history somewhere else.
Numbers from teams using Shono.
Routine questions answered before your team sees them.
Widget, email, WhatsApp, Messenger, Instagram, Telegram, Gmail.
Connect a channel, add your docs, embed the widget.
Answers when your team is off the clock.
AI
60–80%
FAQs, orders, billing, onboarding — answered automatically.
Your team
The rest
Agents see history, order data, and AI-suggested replies.
AI, inbox, store integrations, and agent tools — one product.
Train it on your FAQs and docs. It answers on every channel and passes complex cases to your team with the full thread.
All channels in one place. Assign, tag, and reply without switching apps.
Look up orders by email or phone. Status and shipping show up in the conversation.
Suggested replies on every ticket. Edit and send instead of writing from scratch.
Customer profiles, tags, SLAs, priorities, and automation — not just a chat widget.
See deflection rate, response times, and CSAT in one dashboard.
A widget answers questions. Shono runs your support.
Three steps. Most teams are live in under an hour.
Add your channels and store. Upload FAQs and docs.
Routine questions get handled automatically. Hard ones go to your team.
Check deflection and response times in your dashboard.
Add your channels and store. Upload FAQs and docs.
Routine questions get handled automatically. Hard ones go to your team.
Check deflection and response times in your dashboard.
Connect Shopify or WooCommerce. Look up orders inside the conversation.
AI answers by looking up Shopify in real time — order status and tracking without leaving the inbox.
Agents see WooCommerce fulfillment and shipment details in the conversation sidebar while they reply.
Match contacts by email or phone across WhatsApp, email, and widget — every past order in one place.
Built for stores and SaaS. Works for agencies too.
Order status on WhatsApp. Returns and shipping questions. Order history next to the conversation.
Billing and onboarding from your docs. When someone needs a person, agents get the full thread and AI-suggested replies.
Separate inbox, bot, and branding per client. One login for all of them.
Hours, FAQs, and appointment booking in chat. Staff handle the rest.
Most teams are up in under an hour. Connect a channel, upload your knowledge base, and embed the widget.
Shono is a full helpdesk — shared inbox, contacts, ticketing, store integrations, and AI in one product.
No. Connect channels with OAuth, paste one line for the widget, and upload your docs.
The ticket goes to your team with the full conversation. The customer does not have to repeat themselves.
Yes. Connect your store and look up orders by email or phone inside the inbox.
Yes. Connect your channels and see real numbers in your dashboard.
Start free. Upgrade when you need more.
Start free. Connect a channel, add your docs, and see what the AI handles.