Privacy Policy

1. Overview

This Privacy Policy describes how Shono collects, uses, and shares information when you visit our marketing site, create an account, or use the service.

2. Information we collect

Account and workspace data: shop or brand name, subdomain, administrator name, email, authentication details, subscription and billing status, and operational data you enter into the product (such as products, orders, customers, and conversation history) as configured by your organization.

Marketing site usage: when you visit the public landing page we may log session identifiers, page path, referrer, browser and device information, language, approximate screen size, and IP address to understand traffic and improve the site.

Payment information: paid subscriptions are processed by Stripe. We receive billing metadata from Stripe but do not store full card numbers on our servers.

Sign-in with Google: if enabled, Google provides account identifiers and profile information according to your Google account settings and our OAuth configuration.

Messaging channels (Meta): if a shop connects Messenger, Instagram, or WhatsApp through Shono, we process message content, comment text, Page or account identifiers, and related metadata needed to deliver inbox, AI replies, and order workflows. That data is stored in the shop’s workspace and is controlled by the shop that connected the channel.

3. How we use information

We use information to provide and secure the service, process signups and subscriptions, communicate about your account, improve product performance, analyze marketing traffic, comply with law, and prevent abuse.

4. Sharing

We share data with service providers that help us operate Shono (for example hosting, email, analytics, payment processing, authentication, and Meta platforms when a shop connects Facebook or Instagram messaging). We may disclose information when required by law or to protect rights, safety, and security. We do not sell personal information.

5. Retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Marketing visit logs are kept for a limited operational period unless a longer retention period is required.

6. Security

We use administrative, technical, and organizational measures designed to protect information. Channel access tokens are encrypted at rest. No online service can guarantee absolute security.

7. Your choices and data deletion

You can update account details in product settings where available. Shop admins may disconnect Meta channels at any time from Channels settings.

To request deletion of personal information associated with Shono (including data received via Meta integrations), follow the instructions on our User Data Deletion page at /data-deletion, or email privacy@shono.global from the address on your account. We will process verified requests subject to legal and contractual limits (for example retention needed for billing disputes or fraud prevention).

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8. International use

Shono may be accessed from multiple countries. Data may be processed in jurisdictions where we or our providers operate.

9. Children

Shono is a business service for sellers and shops, not directed at children under 13.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date below reflects the latest revision. Material changes will be posted on this page.

11. Contact

Privacy questions can be sent to privacy@shono.global or through your account support channel.